Refund Policy for Matthew Welsh Corgi
Welcoming a Welsh Corgi into your family is a heartfelt and meaningful decision. At Matthew Welsh Corgi, we understand the importance of this commitment and strive to ensure our puppies find loving forever homes. However, we also recognize that unexpected situations may arise after a purchase.
Our Commitment to Excellence
At Matthew Welsh Corgi, we are dedicated to raising happy, healthy puppies who are well-prepared for their new lives. Each puppy receives top-quality care, and we take great pride in matching them with owners ready to provide a nurturing and supportive environment.
Refund Policy Details
To support our customers and prioritize the welfare of our puppies, we offer a transparent and customer-friendly refund policy:
1. Refund Period:
- Refund requests must be initiated within 48 hours of the purchase.
- After 48 hours, refunds or exchanges may no longer be offered, as stability is critical for a puppy’s adjustment and emotional well-being.
2. Options for Refunds:
Exchange for Another Puppy:
- If the Welsh Corgi puppy you selected is not the right fit, you may exchange it for another available puppy.
- This exchange is allowed once only and must be for a puppy within the same price range as the original purchase.
- Exchanges are contingent on the availability of puppies and must ensure the best interest of the animals.
Partial Refund:
- A partial refund may be available depending on the specific circumstances of the return.
- Any deductions will be transparently communicated and may include costs associated with the care and rehoming of the puppy.
3. Non-Refundable Deposits:
- Any deposit made to reserve a puppy is non-refundable, as it secures your commitment and enables us to focus on the transition and preparation for the puppy’s new home.
4. Health-Related Returns:
- If the return is due to a health concern verified by a licensed veterinarian, we will work with you to determine an appropriate solution, which may include a replacement puppy or a refund.
Our Priority: Loving Homes
Our primary concern is ensuring our Welsh Corgis are placed in loving, responsible homes where they will thrive. We appreciate your understanding of our refund policy, which prioritizes the happiness and welfare of our puppies.
If you have questions or need assistance with our refund policy, please do not hesitate to contact us. The Matthew Welsh Corgi team is here to support you throughout your journey and ensure your experience with us is as positive as possible.